Responsible Gambling

At Onyx Casino, we believe that gambling should remain what it is meant to be: a form of entertainment. We are fully committed to providing a safe and fair gaming environment for every player who uses our platform. This page outlines the tools, resources and support available to help you stay in control of your gambling activity.

We operate under licence number 64666, and we take our obligations under UK gambling legislation seriously. Protecting vulnerable individuals and preventing underage gambling are core priorities in how we run Onyx Casino.

Our Commitment to Safer Gambling

Onyx Casino is dedicated to promoting responsible gambling practices across every aspect of our operations. Our staff receive regular training on identifying signs of problem gambling, and we continuously review our policies to ensure they meet or exceed the standards set by UK regulatory bodies.

We actively monitor player behaviour to detect early warning signs of harmful gambling patterns. Where concerns arise, our team may reach out to you directly to offer support, provide information about available tools, or suggest professional help.

Age Verification and Underage Gambling Prevention

You must be 18 years of age or older to open an account and gamble at Onyx Casino. We enforce strict age verification procedures during the registration process. All new accounts are subject to identity checks, and we reserve the right to request additional documentation at any time to confirm a player’s age.

If we discover that an underage individual has gained access to our platform, the account will be closed immediately and any deposited funds will be returned. No winnings will be honoured.

We strongly recommend that parents and guardians take steps to prevent minors from accessing gambling websites. The following tools can help restrict access to age-restricted content:

• Net Nanny (www.netnanny.com)
• Cyberpatrol (www.cyberpatrol.com)
• GamBlock (www.gamblock.com)

Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise when recreational play has crossed into harmful territory. Below are some questions worth asking yourself. If you answer “yes” to any of them, it may be time to reconsider your gambling habits or seek support:

• Do you spend more money or time on gambling than you originally intended?
• Have you ever borrowed money or sold personal belongings to fund gambling?
• Do you feel restless or irritable when you try to cut down on gambling?
• Have you lied to family, friends or colleagues about how much you gamble?
• Do you gamble to escape personal problems or to cope with negative emotions?
• Have you tried to win back losses by continuing to gamble?
• Has your gambling caused tension in your personal relationships or affected your work?

If any of these apply to you, we encourage you to make use of the responsible gambling tools described below or contact one of the support organisations listed at the bottom of this page.

Responsible Gambling Tools Available at Onyx Casino

We provide a range of account management tools designed to help you maintain control over your gambling. These features are available through your Onyx Casino account settings, and our support team at [email protected] or +447458159505 can assist you in activating any of them.

Deposit Limits

You can set daily, weekly or monthly deposit limits on your account. Once a limit is reached, no further deposits will be accepted until the relevant period has elapsed. Reducing a deposit limit takes effect immediately, while any increase to an existing limit is subject to a 24-hour cooling-off period before it becomes active.

Loss Limits

Loss limits allow you to cap the total net losses on your account over a set period. This can help you manage your spending more effectively and avoid losing more than you are comfortable with.

Wager Limits

Wager limits restrict the total amount you can stake within a given timeframe. Setting a wager limit is a practical way to keep your gambling activity within a budget that works for you.

Session Time Limits and Reality Checks

You can set session time limits that will notify you or automatically log you out after a specified period of play. Reality check notifications are also available, providing periodic on-screen reminders of how long you have been playing and a summary of your activity during the session.

Cool-Off Period

If you feel that you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 7 days or 30 days. During this time, you will not be able to log in to your account, place bets or make deposits. You will also be excluded from receiving any promotional communications from Onyx Casino.

Self-Exclusion

If you feel that your gambling is becoming a problem, you can self-exclude from Onyx Casino for a minimum period of six months, with options extending up to five years. During your self-exclusion period, your account will be suspended, you will not receive any marketing materials, and you will be unable to create a new account.

To request self-exclusion, contact our support team at [email protected] or call +447458159505. We will process your request as quickly as possible.

GAMSTOP: National Self-Exclusion Scheme

If you wish to self-exclude from all licensed online gambling operators in the United Kingdom, you can register with GAMSTOP. This is a free service that allows you to put in place a self-exclusion across all participating websites and apps for a period of your choosing (6 months, 1 year or 5 years). You can register at www.gamstop.co.uk.

Transaction History and Account Activity

Your Onyx Casino account provides full access to your transaction history, including deposits, withdrawals, bets placed and game results. Reviewing your activity regularly is a good habit that helps you keep track of your spending and assess whether your gambling remains within comfortable limits.

Financial Guidance

Gambling should never be treated as a way to make money or resolve financial difficulties. Every game on Onyx Casino is designed with a built-in house advantage, which means outcomes are unpredictable and losses are always a possibility. We advise all players to only gamble with money they can afford to lose and to set clear spending limits before each session.

If gambling has caused you financial harm, free and confidential debt advice is available from organisations such as StepChange (www.stepchange.org) and Citizens Advice (www.citizensadvice.org.uk).

Support Organisations and Helplines

If you or someone you know is struggling with problem gambling, the following organisations offer free, confidential support:

GamCare GamCare provides information, advice and counselling for anyone affected by problem gambling. Visit www.gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133 (open 24 hours a day, 7 days a week).

BeGambleAware BeGambleAware offers guidance and tools to help you gamble safely, along with information about treatment and support. Visit www.begambleaware.org.

Gambling Therapy Gambling Therapy provides free online support including live chat, forums and therapy sessions for those affected by gambling addiction. Visit www.gamblingtherapy.org.

Gamblers Anonymous Gamblers Anonymous runs a fellowship of people who have experienced gambling problems. Meetings are available across the UK. Visit www.gamblersanonymous.org.uk.

Gordon Moody Association The Gordon Moody Association provides residential treatment for people with severe gambling addictions. Visit www.gordonmoody.org.uk.

Contact Onyx Casino

If you have any questions about our responsible gambling policies, need help activating any of the tools described above, or simply want to talk to someone about your gambling, our customer support team is here to help.

Email: [email protected]

Phone: +447458159505

Address: The Coach House, Headgate, Colchester, United Kingdom

Remember, gambling should always be enjoyable. If it stops being fun, stop playing.