About Us

About Onyx Casino

Onyx Casino is a licensed online gambling platform serving players across the United Kingdom under the supervision of the UK Gambling Commission. Since its launch in 2017, the company has focused on building a casino where regulatory compliance, customer protection and operational transparency take priority over aggressive marketing or short term growth. Every part of the platform, from registration and identity verification to payments and responsible gambling tools, has been developed to meet the standards expected of a UK licensed operator.

The casino is operated by Onyx Gaming Limited, a company incorporated in England and Wales. The business provides remote gambling services under a licence granted by the UK Gambling Commission and complies with the legal obligations established by the Gambling Act 2005, the Licence Conditions and Codes of Practice, anti money laundering legislation and UK data protection laws.

Our approach is based on a simple principle. Players should always know who operates the platform, how their information is protected, what rules apply to bonuses and withdrawals, and where they can seek help if they need it. We believe transparency is not an additional feature but an essential part of running a trustworthy gambling business.

Whether you are opening an account for the first time or have been playing online for years, our goal is to provide a secure environment where games are offered fairly, payments are processed responsibly and customer support is available whenever assistance is required.

Our History

Building a Responsible Online Casino

Onyx Gaming Limited was incorporated on 26 October 2017 in England and Wales under company registration number 11033330. The company was established with the intention of operating within one of the world’s most demanding regulatory environments rather than seeking licences in lightly regulated jurisdictions.

From the beginning, the management team understood that obtaining a UK gambling licence required far more than launching a gaming website. Every operational process had to demonstrate compliance with strict legal and regulatory standards covering player protection, financial controls, information security, anti money laundering procedures and responsible gambling.

Following a detailed licensing process, the company received authorisation from the UK Gambling Commission to provide licensed remote gambling services in Great Britain. Maintaining that licence requires ongoing compliance rather than a single approval. Internal controls, policies and operational procedures continue to be reviewed and updated to reflect changes in legislation, regulatory guidance and industry best practice.

Today, Onyx Casino continues to develop its platform with a long term perspective, investing in technology, security infrastructure, compliance systems and customer service instead of pursuing rapid expansion at the expense of player protection.

Licensed and Regulated Operation

UK Gambling Commission Authorisation

Onyx Casino is operated by Onyx Gaming Limited, a company authorised and regulated by the UK Gambling Commission, the independent public body responsible for regulating commercial gambling throughout Great Britain.

The UK Gambling Commission is recognised internationally for maintaining one of the highest regulatory standards in the gambling industry. Licensed operators are expected to demonstrate financial stability, operational integrity, transparent business practices and effective measures for protecting customers from gambling related harm.

Our licensing information includes:

Holding a UK licence means our business is subject to continuous oversight. Regulatory compliance is monitored throughout the lifetime of the licence, and operators are expected to demonstrate that their systems remain effective as legal requirements evolve.

Licensed Gambling Activities

The company is authorised to provide several categories of remote gambling services, including:

• Remote Casino
• Remote Bingo
• Remote General Betting on Real Events
• Remote General Betting on Virtual Events

Each activity is operated in accordance with licence conditions that govern consumer protection, financial reporting, anti money laundering obligations, game integrity and responsible gambling.

Legal Compliance

Operating a licensed gambling business in the United Kingdom involves significantly more than displaying a licence number on a website. Every operational department must work within an established legal framework designed to protect both customers and the integrity of the gambling market.

Onyx Casino maintains compliance with legislation and regulatory requirements including:

• Gambling Act 2005
• Licence Conditions and Codes of Practice
• Money Laundering Regulations
• Proceeds of Crime Act 2002
• UK GDPR and the Data Protection Act 2018
• Consumer Rights Act 2015 where applicable
• Electronic payment security standards

Compliance is monitored through internal audits, documented operational procedures and regular reviews carried out by experienced compliance professionals. Policies are updated whenever regulatory expectations change to ensure the business continues operating in accordance with current legal requirements.

Employees working in customer operations, payments, fraud prevention and compliance receive ongoing training so they understand both regulatory obligations and the practical procedures required to meet them.

Our Mission

The purpose of Onyx Casino is to provide a gambling platform where entertainment never comes at the expense of customer protection.

We believe players should be able to enjoy online casino games knowing that the operator follows clear legal standards, treats personal information responsibly and manages financial transactions with appropriate safeguards.

To achieve this, our business focuses on several long term objectives:

• Maintaining full regulatory compliance
• Offering fair and transparent gaming services
• Protecting customer funds and personal information
• Promoting informed and responsible gambling
• Delivering responsive customer support
• Continuously improving platform security and reliability

Rather than measuring success solely through player numbers or commercial growth, we evaluate our performance through customer satisfaction, operational stability, regulatory compliance and the trust we build with our community.

Our Core Values

Transparency

Transparency influences every interaction between the casino and its customers.

Important information should never be hidden behind complicated language or difficult navigation. Players should understand how promotions work, what verification documents may be required, how withdrawals are processed and what rights they have under our policies.

For this reason, we aim to provide:

• Clearly written Terms and Conditions
• Accessible privacy and security policies
• Transparent bonus requirements
• Straightforward payment information
• Published licensing details
• Clearly explained complaint procedures

Integrity

Integrity means applying the same standards to every customer, every transaction and every operational decision.

Internal procedures are designed to ensure that account verification, payment reviews, responsible gambling interventions and customer support are carried out consistently and fairly.

Where additional checks are legally required, they are performed in accordance with regulatory obligations rather than arbitrary internal decisions.

Security

Protecting customer information is one of the company’s most important responsibilities.

Security is considered throughout the entire customer journey, from account creation to withdrawal processing. Rather than relying on a single protective measure, multiple layers of technical, organisational and administrative safeguards work together to reduce operational risks.

The company continually reviews emerging cybersecurity threats and updates internal security practices to help maintain a secure online environment.

Responsibility

Online gambling should remain a form of entertainment rather than a source of financial or emotional harm.

For this reason, responsible gambling principles are incorporated into platform design, customer support procedures and account management tools. We encourage customers to gamble within their personal limits and provide practical resources for those who may need additional support.

Data Protection and Cybersecurity

Protecting personal information is fundamental to maintaining the confidence of our customers.

During normal operation, the casino processes information necessary to create accounts, verify identity, complete transactions and comply with legal obligations. This may include identification documents, payment details, account activity, communication records and technical information required for fraud prevention or security monitoring.

Information is processed only where there is a lawful basis for doing so and is handled in accordance with UK data protection legislation.

To help safeguard customer information, Onyx Casino employs a combination of technical and organisational security measures, including:

• SSL encryption for data transmitted between users and the platform
• Secure authentication procedures for customer accounts
• Restricted access to sensitive internal systems
• Continuous network monitoring
• Regular software maintenance and security updates
• Internal access controls based on employee responsibilities
• Secure storage of sensitive operational information

Security is not treated as a one time implementation. Systems are regularly reviewed, tested and improved to address new cyber threats and evolving regulatory expectations.

Payment Security

Financial transactions require the same level of attention as personal data protection.

Every deposit and withdrawal request is processed through secure payment channels while appropriate verification measures help reduce the risk of fraud, identity theft and unauthorised account activity.

The casino applies a combination of automated monitoring systems and manual compliance reviews where required by law or internal risk procedures.

Withdrawal requests may occasionally require additional verification where regulatory obligations or security concerns make further checks necessary. Although this can increase processing time in some cases, these procedures help protect both customers and the integrity of the platform.

Financial security remains an ongoing process. Our compliance, fraud prevention and payment operations teams continuously review procedures to ensure that payment processing remains secure, efficient and aligned with current regulatory expectations.

Anti Money Laundering and Know Your Customer

Protecting the integrity of the platform requires more than secure payment processing. As a licensed gambling operator, Onyx Casino is legally required to implement comprehensive Anti Money Laundering (AML) and Know Your Customer (KYC) procedures designed to prevent financial crime, identity fraud and the misuse of gambling services.

These procedures are based on UK legislation, regulatory guidance issued by the UK Gambling Commission and recognised industry standards. They are applied consistently to all customers whenever verification is required, regardless of account balance or playing activity.

Verification checks may be requested during registration, before the first withdrawal or at any stage where additional due diligence is considered necessary. Depending on the circumstances, customers may be asked to confirm:

1. Full legal identity.
2. Date of birth.
3. Residential address.
4. Ownership of payment methods.
5. Source of funds or source of wealth where required by regulation.

Verification documents are reviewed only by authorised personnel responsible for compliance and customer due diligence. Information submitted during these checks is handled in accordance with UK data protection legislation and is never requested unless there is a legitimate legal or regulatory reason.

These measures may occasionally extend the time needed to complete withdrawals, but they play an important role in preventing identity theft, financial fraud, money laundering and other forms of criminal activity.

Fair Gaming Standards

Independent Game Integrity

A licensed casino is expected to offer games that operate fairly and produce outcomes that cannot be influenced by either the operator or the player.

The games available at Onyx Casino are supplied by established software developers whose products use certified Random Number Generator technology where appropriate. RNG systems are designed to generate outcomes independently, ensuring that every spin, card or game round is determined by chance rather than predictable patterns.

Independent testing laboratories assess gaming software to verify that it performs according to published mathematical models and that return to player values correspond with certified game configurations.

This independent oversight provides additional assurance that game results are not manipulated and that players compete under the same conditions every time they play.

Fair Promotional Terms

Transparency also extends to promotional offers.

Bonus terms, wagering requirements, eligibility criteria, maximum withdrawal limits and other important conditions should be presented clearly so customers understand exactly how a promotion operates before participating.

Where restrictions apply, these are explained within the relevant promotional terms rather than hidden in unrelated sections of the website.

Responsible Gambling

Keeping Gambling Safe and Enjoyable

Onyx Casino believes gambling should remain an enjoyable leisure activity rather than a way to solve financial problems or generate income.

Responsible gambling is therefore integrated throughout the platform instead of being treated as a standalone feature. Customers are encouraged to manage their gambling behaviour proactively by setting limits that reflect their personal circumstances and financial situation.

The platform offers a range of responsible gambling tools, including:

• Deposit limits.
• Loss limits where available.
• Session reminders.
• Reality checks.
• Cooling off periods.
• Temporary account suspension.
• Self exclusion options.

These tools are available to help customers maintain control over their gambling activity before problems develop.

Monitoring and Player Protection

Responsible gambling involves more than simply providing account settings.

Customer support and compliance teams receive training to recognise indicators that may suggest harmful gambling behaviour. Where appropriate, the company may contact customers to provide information about safer gambling tools or encourage the use of available support services.

In some circumstances, gambling activity may be reviewed to ensure continued compliance with regulatory obligations relating to player protection.

Support Organisations

Customers who believe gambling is becoming difficult to control are encouraged to seek professional advice as early as possible.

Independent organisations such as GamCare, GambleAware, GamStop and the National Gambling Support Network provide confidential advice, educational resources and practical assistance for individuals affected by gambling related harm.

Seeking support is viewed as a responsible step, and customers are never discouraged from using independent services.

Protection of Underage Persons

Onyx Casino operates exclusively for customers aged 18 years or over.

Robust age verification procedures help prevent underage gambling before accounts are fully activated. Where satisfactory proof of age cannot be obtained, access to gambling services may be restricted or permanently closed in accordance with regulatory requirements.

The company also encourages parents and guardians to use parental control software and device level security tools to reduce the possibility of minors accessing gambling websites.

Our iGaming Team

Behind Onyx Casino is a multidisciplinary team with extensive experience across the regulated online gambling industry.

Rather than focusing solely on gaming operations, specialists work across multiple areas that directly influence customer safety, regulatory compliance and platform reliability.

The team includes professionals with expertise in:

• Regulatory compliance.
• Information security.
• Risk management.
• Fraud prevention.
• Payment operations.
• Customer support.
• Software engineering.
• Product development.
• Responsible gambling.
• Quality assurance.

Collaboration between these departments allows the business to respond quickly to regulatory changes, security risks and customer feedback while maintaining high operational standards.

Employees receive ongoing professional training to ensure they remain familiar with current legislation, compliance obligations and evolving cybersecurity practices.

Software Providers

A high quality gaming platform depends on reliable software supplied by reputable developers with proven experience in regulated markets.

Onyx Casino works with recognised providers whose products are widely used throughout the online gambling industry. Games are selected not only for entertainment value but also for technical stability, certified fairness and compatibility with UK regulatory requirements.

The casino portfolio includes a broad selection of gaming categories, including:

• Video slots.
• Progressive jackpot games.
• Blackjack.
• Roulette.
• Baccarat.
• Live dealer tables.
• Poker variants.
• Instant win titles.

Working with established providers also ensures regular content updates, improved game performance, enhanced mobile compatibility and ongoing technical support.

As the platform develops, additional suppliers may be introduced following internal technical reviews and compliance assessments.

Customer Support

Professional customer service is an essential part of operating a licensed gambling business.

Support representatives assist customers with a wide variety of account related matters, including registration, identity verification, deposits, withdrawals, responsible gambling tools, technical issues and general account enquiries.

The support team aims to provide accurate information rather than scripted responses, ensuring customers receive practical guidance that reflects both company policies and regulatory requirements.

Where a request cannot be resolved immediately, the matter may be referred to a specialist department such as payments, compliance or technical operations for further investigation.

Complaints Procedure

Onyx Casino operates a structured complaints process designed to ensure every concern is reviewed fairly and consistently.

Each complaint is assessed on its individual circumstances, supported by account records, transaction history and any relevant communication between the customer and the company.

If a customer remains dissatisfied after completing the internal complaints procedure, eligible disputes may be referred to an independent Alternative Dispute Resolution provider approved by the UK Gambling Commission.

This process provides an additional level of consumer protection and reinforces the company’s commitment to accountability and transparency.

Contact Information

Customers wishing to contact the operator can use the details below.

For security reasons, customers may be asked to verify their identity before account specific information can be discussed. This helps protect personal data and prevents unauthorised access to customer accounts.

Our Commitment

Trust is earned through consistent actions rather than marketing claims. At Onyx Casino, every operational decision is guided by the principles of legality, transparency and customer protection.

Operating under the supervision of the UK Gambling Commission means accepting ongoing responsibility to maintain high standards across every aspect of the business. This includes safeguarding customer funds and personal information, processing payments responsibly, monitoring financial activity, supporting safer gambling initiatives and ensuring that games are provided fairly.

As technology, cybersecurity risks and regulatory expectations continue to evolve, the company remains committed to improving its systems, policies and customer services. Regular investment in compliance, platform security and operational resilience helps ensure that Onyx Casino continues to provide a reliable environment for players throughout the United Kingdom.

Whether you are visiting the platform to explore our games, make your first deposit or simply learn more about the company behind the website, you can expect the same standards of honesty, accountability and professionalism that underpin every part of our business.