License Information

Onyx Casino is committed to full regulatory transparency and strict compliance with all applicable laws governing remote gambling in Great Britain. This page sets out the licensing details, regulatory framework, and key compliance policies that underpin the operation of this platform.

Operator Details

The services available at onyx-casino-uk.com are operated by Onyx Gaming Limited, a private limited company incorporated in England and Wales on 26 October 2017. The company is registered with Companies House under company number 11033330, with its registered office at The Coach House, Headgate, Colchester, United Kingdom, CO3 3BT.

Licence and Regulatory Authority

Onyx Gaming Limited holds a remote operating licence issued by the UK Gambling Commission (the “Commission”), the statutory body established under the Gambling Act 2005 responsible for regulating commercial gambling in Great Britain. The company is listed on the Commission’s Public Register under account number 64666 (licence reference 064666-R-339674-008).

The licence authorises Onyx Gaming Limited to provide the following remote gambling activities:

• Remote Casino
• Remote Bingo
• Remote General Betting Standard (Real Events)
• Remote General Betting Standard (Virtual Events)

The licence has been active since 18 November 2024 and remains current. The status and scope of the licence may be independently verified on the UK Gambling Commission’s Public Register at www.gamblingcommission.gov.uk/public-register.

Territory of Service and Age Restrictions

The services offered through this platform are intended exclusively for persons located in Great Britain. Access to the platform is restricted to individuals who are aged 18 or over. Onyx Casino enforces strict age verification procedures to prevent underage gambling, in accordance with the requirements of the Gambling Act 2005, the Licence Conditions and Codes of Practice (LCCP), and all relevant guidance issued by the Commission.

It is an offence to gamble if you are under the age of 18.

Anti-Money Laundering and Know Your Customer (AML/KYC)

Onyx Gaming Limited is fully committed to preventing money laundering and terrorist financing and complies with the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and all AML-related requirements set out in the LCCP and Commission guidance.

As part of these obligations, the operator applies the following measures:

• Customer identity verification (Know Your Customer) procedures conducted prior to or during the establishment of a business relationship.
• Enhanced due diligence for higher-risk customers, including politically exposed persons (PEPs) and other individuals identified as presenting an elevated risk.
• Ongoing monitoring of customer activity and transactions to detect unusual or suspicious patterns.
• Source of funds checks where required by regulation or where the operator determines that such checks are necessary.
• Timely reporting of suspicious activity to the National Crime Agency (NCA) in compliance with the applicable legal framework.

Customers may be required to provide valid identification documents, proof of address, and evidence of the source of their funds as part of these procedures.

Data Protection

Onyx Gaming Limited processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003. The operator acts as a data controller with respect to the personal information collected from its customers.

Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, loss, misuse, or alteration. Data processing activities are carried out only for lawful purposes, including the provision of gambling services, regulatory compliance, fraud prevention, and the fulfilment of legal obligations.

Further details on the types of data collected, the purposes of processing, data retention periods, and customers’ rights under applicable data protection legislation are set out in the platform’s Privacy Policy.

Responsible Gambling

Onyx Casino is committed to promoting safer gambling and ensuring that its services are provided in a socially responsible manner, in compliance with the Commission’s Social Responsibility Code provisions.

The platform provides the following responsible gambling tools and resources:

• Deposit limits, allowing customers to set daily, weekly, or monthly caps on the amount they may deposit.
• Session time reminders and reality checks to help customers manage the duration of their play.
• Self-exclusion facilities, including participation in the national multi-operator self-exclusion scheme (GAMSTOP).
• Account cooling-off periods and temporary time-outs.
• Access to support organisations, including GamCare (www.gamcare.org.uk), the National Gambling Helpline (0808 8020 133), and GambleAware (www.begambleaware.org).

Customers who believe they may be experiencing difficulties with their gambling behaviour are encouraged to make use of these tools or contact the customer support team for assistance.

Dispute Resolution

In the event of a dispute relating to a gambling transaction or the services provided by Onyx Casino, customers should first raise the matter directly with the operator’s customer support team. Complaints will be acknowledged within three working days, and the operator will endeavour to resolve the matter within eight weeks.

If the complaint remains unresolved following the completion of the operator’s internal complaints procedure, or if the customer is dissatisfied with the outcome, the matter may be referred to an independent Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission. Details of the applicable ADR provider, including contact information and the procedure for referral, will be provided to the customer at the conclusion of the internal complaints process.

Further information about complaints and dispute resolution is available from the UK Gambling Commission at www.gamblingcommission.gov.uk/complaints.

Contact Information

For questions relating to the licensing, regulatory compliance, or any other legal matter concerning the operation of this platform, please contact:

Onyx Gaming Limited The Coach House, Headgate, Colchester, United Kingdom, CO3 3BT Email: [email protected] Telephone: +44 7458 159505

This page was last reviewed and updated in March 2026. The information provided on this page is intended for general informational purposes and does not constitute legal advice. Customers are encouraged to verify licensing details independently via the UK Gambling Commission’s Public Register.